1. Who We Are

Khai Khai
Newcastle upon Tyne, United Kingdom
Email: eat@khaikhai.co.uk
Telephone: 0191 261 4277
Website: https://khaikhai.co.uk

KhaiKhai is the data controller responsible for your personal data.

If you have any questions about this Privacy Notice or how we handle your data, please contact us using the details above.

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2. What Personal Data We Collect

We may collect and process the following personal data:

a) Information you provide to us

• Name
• Email address
• Phone number
• Booking details (date, time and party size)
• Dietary requirements and allergy information
• Special requests (including accessibility requirements)
• Messages sent via contact forms or email
• Gift voucher purchaser and recipient details (where applicable)

b) Information collected automatically (website usage)

When you visit our website, we may collect: - IP address - Browser type and version - Device type - Operating system - Referral source - Pages visited and time spent on site - Cookie preferences

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3. Special Category Data (Allergies & Dietary Requirements)

If you provide allergy information or dietary requirements, this may be treated as special category personal data under UK GDPR.

We only use this information to support your booking and help ensure your dining experience is safe. We do not use it for marketing purposes.

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4. How We Use Your Personal Data

We use your data for the following purposes:

a) To manage bookings and customer service

• Process and manage reservations
• Contact you regarding your booking
• Handle enquiries and requests
• Provide customer support

b) To provide gift vouchers (if applicable)

• Process voucher purchases
• Deliver vouchers electronically or physically
• Handle voucher-related queries

c) To improve our website and services

• Monitor website performance and user behaviour
• Understand how visitors use our website
• Improve content, usability and marketing performance

d) Marketing communications (only where permitted)

• Send updates, promotions or event announcements (only if you opt in)
• Manage marketingp references

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5. Lawful Bases for Processing

Under UK GDPR we must have a lawful basis to process your personal data.We rely on the following:

• Contract – where processing is necessary to manage your booking or voucher purchase.
• Legitimate interests – to operate our business,respond to enquiries, improve services, prevent fraud and maintain website security.
• Consent – for marketing communications and non-essential cookies.
• Legal obligation – where we must retain information for tax, accounting, or regulatory purposes.

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6. Who We Share Your Data With

We may share your personal data with trusted third parties where necessary, including:

• Booking and reservation platform providers
• Website hosting and ITproviders
• Payment providers (we do not store full card details)
• Gift voucher providers (if purchasing via a third-party platform)
• Analytics and advertising providers (such as Google Analytics or Meta, depending on cookies accepted)
• Law enforcement orregulators if required by law
• We only share the minimum information necessary.

7. InternationalTransfers

Some of our service providers (such as analytics or marketing platforms) may process data outside the UK.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as UK adequacy regulations or Standard Contractual Clauses.

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8. How Long We Keep Your Data

We keep your personal data only for as long as necessary.

Typical retention periods include: - Booking and enquiry data: up to 12–24months (unless required longer for dispute handling) - Marketing data: until you unsubscribe or withdraw consent - Gift voucher purchase records: up to 10 years for accounting and record-keeping - Analytics and cookie data: in line with our cookie settings and platform retention rules

We may retain certain information longer if required for legal or regulatory reasons.

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9. Your Rights Under UK GDPR

You have the following rights:

• Right of access – request a copy of your personal data
• Right to rectification – correct inaccurate or incomplete data
• Right to erasure – request deletion of your data (where applicable)
• Right to restrict processing
• Right to object – particularly to marketing or legitimate interest processing
• Right to data portability (in some circumstances)
• Right to withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact us at eat@khaikhai.co.uk.

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10. Marketing Preferences

You will only receive marketing communications from us if: - You have opted in, or - We are otherwise permitted to contact you under applicable law.

You can opt out at any time by: - Clicking “unsubscribe” in an email, or - Contacting us at eat@khaikhai.co.uk.

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11. Cookies and Tracking Technologies

We use cookies and similar technologies to help our website function and to understand visitor behaviour.

Cookies may include: - Strictly necessary cookies (required for the site to work) - Analytics cookies (to measure performance and visitor interactions) - Marketingcookies (to personalise advertising and track campaign effectiveness)

You can manage cookie preferences through our cookie banner or your browser settings.

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12. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission is completely secure. You provide data at your own risk.

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13. Links to Other Websites

Our website may contain links to third-party websites (such as booking systems or social media platforms). We are not responsible for their privacy practices and recommend reviewing their privacy policies.

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14. Complaints

If you are unhappy with how we handle your personal data, please contact us first and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

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15. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated “Last updated” date.

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If you have any questions about this Privacy Notice, please contact usat eat@khaikhai.co.uk.