frequently asked questions

DO I NEED A RESERVATION?

No, but we strongly advise booking, especially on weekends.

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HOW CAN I MAKE OR AMEND A BOOKING?

You can call us on 0191 2614277 or email eat@khaikhai.co.uk
‍You can also make a booking following this link.

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WHAT IS YOUR CANCELLATION POLICY?

For tables of fewer than 8, you can cancel at anytime.For tables of 8 or more with a deposit, cancellations will be issued as a voucher.

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DO YOU ALLOW WALK-INS?

Yes, we do welcome walk-ins.

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IS THERE A TIME LIMIT ON TABLES?

For 1-2 diners: 1.5 hours.For 3 or more diners: 2 hours.

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CAN I REQUEST A SPECIFIC TABLE OR AREA?

Unfortunately, no, due to operational requirements.

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DO YOU CATER FOR DIETARY REQUIREMENTS OR ALLERGIES?

Yes, we offer an allergen matrix to assist with dietary needs.

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DO YOU HAVE VEGETARIAN OR VEGAN OPTIONS?

Yes, we do.

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DO YOU OFFER A SET MENU OR TASTING MENU?

We offer our Chef’s Feast menu at £42 per person, for a minimum of two people.

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WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Amex and all other major cards.

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IS A SERVICE CHARGE APPLIED

A 10% discretionary service charge is applied.

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DO YOU OFFER NON-ALCOHOLIC DRINKS?

Yes, we have a range of soft drinks and mocktails.

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IS YOUR MEAT HALAL?

We are fully certified halal.

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CAN YOU ACCOMMODATE BIRTHDAYS OR SPECIAL OCCASIONS?
DO YOU OFFER PRIVATE DINING OR VENUE HIRE?

Yes, please see our Private Dining Brochure for details.

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DO YOU HAVE A KIDS MENU?

We do not have a dedicated kids menu, but we do have smaller plates that could accommodate a child.

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DO YOU ALLOW CHILDREN INTO THE RESTAURANT?

Yes, children are welcome before 5pm. After 5pm, no children under 5 years old are permitted.

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DO YOU OFFER TAKEAWAY?

Yes, we offer takeaway orders for collection only. You can place your order ahead and pick it up at the restaurant at your convenience.

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DO YOU HAVE DISABLED ACCESS?

Yes, we are fully accessible and have a disabled toilet.

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ARE GUIDE DOGS ALLOWED?

Yes, guide and other assistance dogs accompanying a disabled guest are welcome.

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IS THERE PARKING NEARBY?

Paid parking is available directly outside on Queen Street.

Nearby car parks include:
Quayside Car Park (NE1 3RJ)
Dean Street Car Park (NE1 1PG)